Service Manager

Job Summary

• Location: Staines Road, Chertsey KT16 9DA
• Hours: 40 Hours p/week - 5 days out of 7 Monday - Sunday, worked on a rota basis.

We're looking for an exceptional Service Manager to join our team at Cazoo. You will be responsible for managing the team to deliver an outstanding servicing and repairs experience to our customers.

You will have experience of coordinating a streamlined, cost effective process for aftersales and servicing of vehicles, as well as a burning desire to help to transform the way people buy used cars.

What You'll Be Doing

• Managing the team and the flow of work through the aftersales and service departments.
• Managing the teams to provide a streamlined, cost effective process.
• Creating optimum efficiency within the vehicle repair workshop.
• Working with the Service Director to maximise performance and overcome challenges.
• Authorising expenditure on rectification and preparation work.
• Ensuring parts are procured efficiently in a cost effective manner.
• Ensuring health and safety is adhered to at all times.
• Managing rotas for your direct reports authorising all staff hours and overtime on a weekly basis.

Key Skills & Experience Required

• Previous experience of implementing efficient aftersales and servicing processes within an automotive / vehicle retail operation.
• Strong leadership and customer service skills.
• Organised and structured with the ability to plan and reprioritise fast and efficiently.
• Ability to motivate and inspire teams to provide a first-class customer service experience.
• Adaptable team player who is passionate about delivering excellent customer service.
• Strong understanding of technical issues and the ability to resolve queries professionally.
• Ability to think on your feet with a 'can do' attitude.
• Excellent written and verbal communication skills.

Benefits

We want to keep everyone at Cazoo happy and healthy, as such we offer a great benefit package which includes:

• 33 days holiday (inc bank holidays) and an extra day for your birthday.
• Discretionary annual bonus
• 5% salary matched pension scheme
• Wellbeing and healthcare benefits
• Training and development opportunities

Plus many many more!

Useful Information

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.