Customer Success Manager AEC Owners

Customer Success

United Kingdom - Offsite/Home,

Monday 16th January 2023


Our Ref: 22WD66093

Customer Success Manager

Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.

We are seeking a Customer Success Manager who has extensive experience within the Architectural, Engineering, Construction and Owner industry segments.

To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.


  • Establish relationships with our customers and ensure their success in the onboarding guiding the customer through the evaluation stage with a proof of concept toward pilot readiness.
  • Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem.
  • Develop Customer Success plans and execute strategies to extend Autodesk Tandem knowledge and usage.
  • Design innovative ways to engage with customers using a variety of platforms to drive toward adoption.
  • Create and deliver a variety of content and training materials to customers both online and in person.
  • Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated onboarding materials, workflow solutions and best practices.
  • Help drive long-term success by working with customers to accelerate their business goals and drive toward adoption by showing customers how they can improve business processes, maximizing technology investment, and demonstrating the benefits of process change.
  • Partner with Marketing to procure, articulate and publish enablement materials and quick-win customer success stories.


  • BA/BS in Technology Management, AEC-O Industry, or similar experience
  • Comprehensive knowledge of the built asset lifecycle and BIM
  • Experience with Owner/Operator relationship management and project delivery practices
  • 5+ years’ experience in customer implementation, support, or equivalent
  • Excellent communication skills, both written and verbal
  • Ability to present and engage with both internal and external stakeholders
  • Strong analytical, problem solving, decision-making and facilitation skills
  • Ability to convey complex workflows coherently to a live or virtual audience
  • Strong work ethic, high quality standards and passionate about great customer experiences.

The Ideal Candidate

  • You are people centric; you want to help and serve our customers.
  • You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use.
  • You are a diplomatic and influential and excel at negotiation and consensus-building.
  • You have empathy for customers, understand their pain points and able to identify solutions.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.